Privacy Policy

Privacy Policy for Cloudbars.eu

Effective Date: 2025

This Privacy Policy describes how Cloudbars.eu (hereinafter referred to as “the Store”, “we”, or “us”) collects, uses, and protects the personal data of its customers (hereinafter referred to as “you” or “the Buyer”) in compliance with the General Data Protection Regulation (GDPR) and applicable EU laws.

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1. Personal Data We Collect

We collect only the data necessary to process your orders and provide a smooth shopping experience, including:

• Full name
• Email address
• Shipping address
• Phone number
• Payment information (processed securely by third-party providers)
• IP address and browser data (for security and analytics)

We do not knowingly collect or store data from individuals under the legal age to purchase nicotine or tobacco-related products.

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2. Purpose of Data Collection

Your personal data is used solely for the following purposes:

• Processing and fulfilling orders
• Delivery and communication regarding your purchase
• Providing customer support
• Sending order confirmations and tracking updates
• Informing you of promotions and special offers (only if you opt-in)
• Fraud prevention and legal compliance

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3. Legal Basis for Processing

We process your personal data based on:

• Your consent, provided during checkout
• Contractual necessity for completing your order
• Our legitimate interest in maintaining security and preventing fraud
• Legal obligations under EU regulations

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4. Data Retention

We retain your data only for as long as necessary:

• Order-related data: up to 5 years (for tax/legal compliance)
• Marketing and newsletter data: until you unsubscribe
• Analytics data: anonymized or deleted after 26 months

You may request deletion of your personal data at any time, unless retention is required by law.

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5. Data Sharing and Third Parties

We do not sell or rent your personal data.

We share your data only with trusted, GDPR-compliant third parties when necessary:

• Payment processors (e.g., PayPal, Stripe)
• Delivery companies (e.g., national postal services, private couriers)
• Email service providers (for order confirmations and notifications)

All partners are contractually bound to protect your data.

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6. Cookies and Analytics

We use cookies and similar technologies for:

• Website functionality (e.g., remembering your cart)
• Performance analytics (e.g., via Google Analytics)
• Security and fraud detection

You can manage your cookie preferences via your browser settings.
(For more, see our [Cookie Policy] if applicable.)

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7. Your Rights Under GDPR

You have the right to:

• Access your personal data
• Request correction or deletion of data
• Withdraw consent at any time
• Object to or restrict processing in certain cases
• Request data portability
• Lodge a complaint with a supervisory authority

To exercise any of these rights, contact us at: cloudbars@proton.eu

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8. Data Security

We take the protection of your data seriously, implementing:

• SSL encryption
• Access restrictions
• Secure servers and storage
• Regular software and system updates

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9. Age Restriction

The Store is intended only for individuals of legal age to purchase nicotine or tobacco-related products in their country of residence.
By placing an order, you confirm that you meet this legal requirement.

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10. Policy Updates

We may occasionally update this Privacy Policy.
The most recent version will always be available on our website.
Continued use of the Store implies your acceptance of any changes.

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11. Contact Information

If you have questions regarding this Privacy Policy or your personal data, please contact us:

📧 Email: cloudbars@proton.eu