1.1. This document regulates the operation of the online store Cloudbars.eu (hereinafter referred to as "the Store"), the rights and obligations of the parties, and the terms of sale of goods via the Internet within the European Union (EU).
1.2. The Store operates in accordance with EU legislation and applicable regulations of the countries where delivery is made.
1.3. Purchases are allowed only for individuals who have reached the legal age to buy tobacco or nicotine-containing products, as defined by the laws of their country of residence.
1.4. By placing an order, the Buyer confirms they are 18 years of age or older or meet the minimum legal age requirement in their country. The Store reserves the right to request age verification.
1.5. The Store is not liable for any health-related harm caused by product usage. The Buyer is solely responsible for compliance with local laws. The Store is not liable for fines, penalties, or legal consequences.
1.6. All product images are for illustration purposes only and may differ slightly due to manufacturer updates.
2.1. The Buyer must select a product, specify the quantity, and complete the order form with accurate contact and shipping details.
2.2. Placing an order implies full agreement with these terms.
2.3. The Store may contact the Buyer to clarify order details.
3.1. Payments can be made using the methods provided on the website (e.g., credit card, PayPal, other secure payment systems).
3.2. Delivery time and conditions depend on the destination and are confirmed after order processing. The Store is not responsible for delays caused by couriers, customs, or transport disruptions.
3.3. The Buyer is obligated to receive and pay for the order in full, unless otherwise specified in promotions or agreements.
4.1. Returns and exchanges follow EU consumer protection laws.
4.2. Products of proper quality can be returned only if unused, in original packaging, with proof of purchase.
4.3. The Store may refuse returns if the product has been opened, used, damaged, or lost its resale condition.
5.1. The Store ensures the accuracy of product descriptions on the website.
5.2. The Buyer is responsible for the accuracy of submitted information.
5.3. The Store is not liable for misuse or inappropriate handling of products.
5.4. The Store is not liable for legal issues, health effects, or penalties due to local restrictions on nicotine products.
6.1. The Store respects the privacy of customers and does not share personal data with third parties, except as required by law.
6.2. Data is used only to process orders, organize delivery, and notify customers of offers.
7.1. The Store may update these terms unilaterally. The current version is always available on the website.
7.2. In cases not covered by this document, EU legislation applies.
7.3. Disputes will be resolved through negotiation; otherwise, the matter will be referred to the competent court in the country of the Store’s registration.
Email: cloudbars@proton.eu
9.1. Age Confirmation
By ordering, the Buyer confirms they are of legal age to purchase nicotine-related products in their country. This confirmation is binding.
9.2. Device Performance
Disposable devices are single-use products. Puff count and battery life are approximate and vary based on usage and storage. This is not considered a defect.
9.3. Non-Functioning Devices
If a device fails on first use, the Buyer must contact the Store within 48 hours of delivery, providing photo or video evidence. Replacement or refund is at the Store’s discretion. Used products are non-returnable.
9.4. Subjective Taste
Taste is subjective. Returns will not be accepted for dissatisfaction with flavor or strength if the device functions properly.
9.5. Minor Leaks or Condensation
Slight leakage or condensation from temperature changes during shipping is not considered a defect if usability is unaffected.
9.6. Shipping Information Errors
Incorrect address or contact details may result in delivery failure. The Store is not responsible in such cases.
9.7. Customs and Local Restrictions
The Buyer is responsible for checking if nicotine or disposable devices are permitted in their country. The Store is not liable for customs seizures, fines, or blocked deliveries.
By placing an order on Cloudbars.eu, the Buyer confirms: