Return & Exchange Policy – Cloudbars.eu
At Cloudbars.eu, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, please review our Return & Exchange Policy below.
1. General Return Conditions
- Returns are accepted only for unused, unopened products within 14 days from the delivery date, in compliance with EU consumer protection laws.
- Opened or used products cannot be returned or exchanged due to health and safety regulations.
2. Process for Returning or Exchanging Products
To initiate a return or exchange, please contact our customer service team at cloudbars@proton.me within 14 days of receiving the item.
You will be required to provide:
- Your order number
- Reason for return or exchange
- Photos of the product (if applicable)
Please note:
- If you wish to return or exchange an item, the Buyer is responsible for the return shipping costs unless the product is faulty or incorrectly shipped.
- The Store covers return shipping only if the wrong product was sent or the item is defective.
3. Refunds
- Once we receive the returned item, we will process your refund.
- Refunds are issued to the original payment method, minus return shipping (if applicable).
- Processing times may vary but usually take 5–7 business days after we receive the item.
4. Incorrect Items or Damaged Goods
- If you receive a damaged or defective product, please contact us within 48 hours of delivery and provide photo or video evidence.
- We will provide a replacement or a full refund.
- If you received the wrong product or a defective item, we will cover all return shipping costs.
5. Common Return Issues
A. Opened Products
Opened products (e.g., used disposable vapes, tampered packaging) cannot be returned due to hygiene regulations.
B. Flavor or Satisfaction Issues
Taste is subjective. We do not accept returns based on flavor dissatisfaction if the product is functional and unused.
C. Incorrect Shipping Information
If incorrect or incomplete shipping details were provided, the Store is not responsible for lost or delayed packages.
The Buyer will be responsible for reshipping fees.
D. Delays or Lost Packages
We are not liable for courier or customs delays. We will, however, help you track your order wherever possible.
E. Defective Devices
Devices that do not work upon arrival are eligible for refund or replacement.
Products that stop working after use are not eligible, unless within the return window and fault is confirmed.
F. Delivery Time Issues
Delivery estimates are not guaranteed. We are not responsible for delays due to third-party couriers or customs.
6. Contact Information
For returns, exchanges, or any questions:
📧 Email: cloudbars@proton.me
7. Conclusion
We strive to provide high-quality products and excellent customer service.
Please read this Return & Exchange Policy carefully before purchasing.
If you have questions, don’t hesitate to contact us — we’re here to help!