Shipping & Payment Information
Order Processing
- All orders are processed within 1–2 business days after receiving payment and order confirmation.
- Orders are not processed or shipped on weekends or public holidays.
- Standard dispatch days are Monday, Wednesday, and Friday.
Please note: during high volume periods (e.g. holidays or sales), processing may take slightly longer.
Shipping Times
- Average delivery time: 3–5 business days from the date of dispatch.
- Shipping is available within the European Union. Please ensure that products comply with your country’s local regulations before ordering.
- Delivery times may vary depending on the destination, customs clearance, or courier delays, which are beyond our control.
Shipping Fees
- Shipping costs are calculated at checkout based on your location and order weight.
- Free shipping promotions may apply to specific order amounts or destinations — please check the banner or promotions page for current offers.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number and link to track your parcel online.
Payment Methods
We accept the following secure payment methods:
- Credit/Debit Cards (Visa, Mastercard, etc.)
- PayPal
- Other secure online payment systems (as listed at checkout)
All transactions are encrypted and processed through secure third-party providers.
Important Notes
- Orders placed after 12:00 PM (CET) on shipping days may be processed on the next eligible shipping date.
- We are not responsible for delays caused by incorrect shipping information provided by the Buyer.
- The Buyer is responsible for any import duties, taxes, or customs fees that may apply in their country.
- Make sure that the purchase and import of nicotine-containing or tobacco-related products is legally allowed in your country before placing an order.